Refund policy

Refund & Returns Policy

Thank you for shopping with Axion Play, a trading brand of Axion Athletic Limited. We want you to be completely satisfied with your purchase. Please read our Returns & Refund Policy carefully before requesting a return or exchange.

Returns

If you receive a faulty or defective item, you may return it to us within 14 days of receiving your order for a full refund.

To be eligible for a refund:

  • The item must be returned within 14 days of delivery.
  • The fault must not be the result of misuse, accidental damage, or normal wear and tear.
  • Proof of purchase (such as your order confirmation or receipt) must be provided.

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.

Size Exchanges

If you have ordered the wrong size, you may request an exchange within 14 days of receiving your order.

To qualify for a size exchange:

  • The item must be unworn, unused, and in its original condition.
  • All original tags must still be attached.
  • The item must be returned in its original packaging where reasonably possible.
  • The requested replacement size must be available in stock.

We do not offer refunds for items that are simply the wrong size. In these cases, we will exchange the item for the requested size where available.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Items that have been worn, washed, or altered.
  • Items returned without their original tags.
  • Gift cards (if applicable).

This does not affect your statutory rights where an item is faulty or not as described.

Return Process

To request a return or exchange, please contact our customer support team before sending your item back.

Please include:

  • Your order number.
  • Your name.
  • The reason for the return or exchange.
  • Photographs of the fault (where applicable).

We will provide you with instructions on how to return your item.

Return Shipping

Unless the item is confirmed to be faulty or we have made an error with your order, customers are responsible for all costs associated with returning items to us, including returns for size exchanges.

We recommend using a tracked postal service, as Axion Play cannot be held responsible for items lost or damaged during transit back to us.

Where an item is confirmed to be faulty or incorrect due to our error, Axion Play will reimburse reasonable return postage costs or provide a prepaid return label where appropriate.

Refund Processing

Approved refunds will be made to your original payment method. Please allow up to 10 business days after approval for the funds to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

 

Axion Play
Axion Athletic Limited
Email: help@axionclothing.com
Website: www.axionclothing.com